As a company, you should give your two cents on hotly debated issues that matter to your customers. You should do this to establish your potion on the matter and give your customers peace of mind or a better idea of what they are dealing with.
What you should NOT do, however, is pretend that everything is just fine and your service is all fine and dandy.
Enter: Rogers RedBoard.
This entire post, is essentially how the Rogers social media team felt it was appropriate to respond to the entire UBB hubbub that went on (and is still going on) a couple of weeks ago.
Heavy Rogers customers should pay for their usage, so the light users don’t subsidize them. Rogers makes substantial investments, and here’s all of our plans. Also, UBB doesn’t affect you.
Hah, what a hoot.
In the comments, users were quick to point out that Rogers customers have long been affected by UBB, having had bandwidth caps for years. Not to mention, there were many terrific arguments against bandwidth caps in general.
Like a good social media team, Rogers would of course respond to the posts. Of course, like Rogers, they don’t give a damn about what you just said and they’re going to parrot the same company rhetoric that they’ve been fed, and you aren’t going to get any sort of useful discussion out of this at all.
Good luck with that. Also, fix your commenting system, it’s garbage.
Next time Rogers, shut your mouth. When you open it and insult all of your customers like this, you are doing yourself no service and are making sure that your social media team fails in every aspect. They are paid to raise the company banner, so what did you expect was going to happen to this post?
We certainly weren’t going to welcome you with open arms.
Here are some of the highlights of the sad state of affairs in their comments:
View some of the other comments I screencapped in this album.