The Rogers social media team responded to me, and I received a subsequent call from Delwin, of the Office of the President. I explained my situation to him, and he said that there was nothing in their notes, and that there was no code for the System Access Fee credit in the system anymore. Of course not.
I told him not to bother with anything else, I was going to let my contract expire and be done with this terrible company for good for my mobile phone. I explained to Delwin that it’s rather outrageous that they were willing to sacrifice $50 a month from a long time customer for the sake of $6.95 a month. He didn’t bother fighting, he knew it was a lost cause.
For full disclosure’s sake, my account is worth at least $80 a month, and I have received quite a few credits on my account already. Why? I fought tooth and nail for them because it’s not like Rogers would ever say a damn thing to me should prices for better plans be created.
I am sure many people share the number of credits I have, along with the stories of how they have had to fight for every single dollar in the account.
Thank you Rogers, and the other telecoms, for making sure you treat all of your customers as adversaries. You are profiting extraordinarily well from all the frustrations of consumers in this inexplicably monopolistic telecom industry in Canada, and the CRTC ensures that your profits for years to come will be safe.
Up yours, and then some.