Apr 5, 2011
A friend of mine, who spends a lot of his non-working hours working on his music career, recently asked me to give him some feedback on the new video he had released. We’ve had a good back and forth every time he releases a new video and/or song, and I give him my honest feedback about both the music and the video production.
At one point in the conversation, he said this:
“I just think… that this is my ticket out of accounting.”
And I’m sure he was half joking, but that he half meant it. Quickly evaluating the state of the music industry and the difficulty one can encounter trying to break through, I quickly typed this reply:
“Haha, keep dreaming, pal.”
I hesitated to send it. Throughout my entire life, I’ve had people tell me to keep dreaming.
You want to make video games? Keep dreaming, Jon.
Dunk on a basketball net at your height? Keep dreaming, Jon.
Create a career out of something you love? Keep dreaming, Jon.
And then it hit me: why should I be someone who dismisses the dreams of another? There are enough of those in the world. We should spend most of our efforts supporting those around us and making sure they get every opportunity to succeed.
I quickly revised what I had written…
“Keep pushing, bud.”
Apr 4, 2011
Mar 11, 2011
If you have been following either my Facebook or my Twitter feeds, you are well aware that I am currently in Austin, Texas for South by Southwest Interactive (#SXSWi). So far, I’ve been acting as a shutterbug with my fancy pants Canon T2i, and hopefully that will continue.
On the way down, I was stopped by the customs agent. Here is the rough conversation that happened:
Agent: “What are you doing in Austin?”
Me: “Attending a conference about the web. South by Southwest.”
Agent: “Will you not be networking at South by Southwest?”
Me: “Well, yeah I guess.”
Agent: “That counts as a business reason. Do you have promotional items with you?”
Me: “PostageApp t-shirts…”
Agent: “Go into the doors on your right.”
Where I was grilled by another customs agent. Had all of my bags searched and was almost fined $5,300. You read that right, I was almost fined $5,300.
Why did this happen?
- I did not know the country of manufacturing for the t-shirts. I ordered them from a wonderful Toronto-based company, so I said Toronto. Turns out the shirts are from Honduras.
- I did not declare my granola bars under the “food” section of the customs declarations.
Both of these missteps could have cost me dearly (the amount mentioned earlier) and had I not had a clean sheet when I had entered, I might not have been so lucky. So here are some tips for travelers who are doing some promoting with t-shirts and other material:
- Declare all foods. I made this mistake thinking it was just fruit, meat, or other once-living items.
- Make sure you know the manufacturing location of any promotional apparel you will be bringing along. Not where you ordered it, but where the material itself came from.
I was lucky to have gotten off with just a warning, but at least I’m here now. Hopefully I will be taking notes, pictures, and video of my day to day activities here, so I can’t wait to start!
Mar 4, 2011
Mar 2, 2011
Feb 28, 2011
After an incredible celebratory weekend (for my birthday!) I took the time to count up all of the touch points people had with me throughout. Here’s the quick run down:
- 209 Facebook wall posts
- 54 Twitter mentions
- 18 text messages
- 2 phone calls
- 1 voicemail
And I had plenty of interactions in real life too, so there are definitely some non-trackable points there.
I am incredibly humbled to have such wonderful people in my life who spend a bit of time out of their busy days to wish me a happy birthday in one way or another. As per usual, my presents is your presence.
Thank you for the awesome year, here’s to another one.
As usual: here’s me ruining my sweet messages with my ugly mug.
Feb 23, 2011
Feb 19, 2011
As a company, you should give your two cents on hotly debated issues that matter to your customers. You should do this to establish your potion on the matter and give your customers peace of mind or a better idea of what they are dealing with.
What you should NOT do, however, is pretend that everything is just fine and your service is all fine and dandy.
Enter: Rogers RedBoard.
This entire post, is essentially how the Rogers social media team felt it was appropriate to respond to the entire UBB hubbub that went on (and is still going on) a couple of weeks ago.
Heavy Rogers customers should pay for their usage, so the light users don’t subsidize them. Rogers makes substantial investments, and here’s all of our plans. Also, UBB doesn’t affect you.
Hah, what a hoot.
In the comments, users were quick to point out that Rogers customers have long been affected by UBB, having had bandwidth caps for years. Not to mention, there were many terrific arguments against bandwidth caps in general.
Like a good social media team, Rogers would of course respond to the posts. Of course, like Rogers, they don’t give a damn about what you just said and they’re going to parrot the same company rhetoric that they’ve been fed, and you aren’t going to get any sort of useful discussion out of this at all.
Good luck with that. Also, fix your commenting system, it’s garbage.
Next time Rogers, shut your mouth. When you open it and insult all of your customers like this, you are doing yourself no service and are making sure that your social media team fails in every aspect. They are paid to raise the company banner, so what did you expect was going to happen to this post?
We certainly weren’t going to welcome you with open arms.
Here are some of the highlights of the sad state of affairs in their comments:
View some of the other comments I screencapped in this album.
Feb 16, 2011